David, I just sent you an email reply to your question but I think I will also answer here because I believe that others will also may encounter the same problem. This is not the first time we have heard this. Here is the reply I just sent you by email:

Thank you so much for letting us know. What you have described we have seen before. It has always been a problem with the users local web browser and not with the javascript code itself which has made this a complicated problem to fix. Generally the solution is to clear the local cache of your browser and restart the browser. This is something that we previously reported to the developers only to have them not be able to replicate it. So, I am grateful to see that you were able to successfully create your account. I suspect you may have had to change the web browser or restart the one you were using? 

 

Also, regarding the CAPTCHA we understand that it can be inconvenient. And, there is a more convenient CAPTCHA solution that has been developed and our developers have almost got all our products ported over to the automatic CAPTCHA. That should take care of the timing out issue. I will double check with them to see how close they are to having the new CAPTCHA available for all of our products. 

 

Thanks again for reporting all of this to us. 

Oh, by the way. I forgot to mention to you that the X in the top right corner is supposed to always close the window. That not working IS the bug that I tried to submit that was difficult to replicate.